“The management team at Fells believe strongly in producing quality woven products and sticking to a traditional route to market through local retailers. Upholding this ethos in today’s competitive market demands that we have high standards in operational efficiency and customer service, which is the reason for the new system. We are very pleased with the benefits it is already bringing to our business.”

"We pride ourselves on being able to offer a comprehensive range of products at very competitive prices and with short lead times; accuracy, efficiency, and control are essential to us, and installing the Caftex software package has taken us to a new level in these areas. The consultancy, training, and support we had from Reflex helped ensure that the implementation of the new system was a smooth and successful process - we are very pleased that we chose them as our business partner."

"We went out to tender to various software houses for a solution and selected Mertex as Reflex Data Systems specialise in our industry sector and understood our business. The system will enable Designers Guild to control distribution and improve customer service globally, as well as throughout our bases in the UK, and it will allow the company to increase order turn around times and provide more information to customers - overall I believe the system will give us a much  tighter control of the business."

“In the 10+ years that we've been connected with Reflex, they've made a tremendous difference to our business, in what we've been able to achieve. Their strengths lie in the fact that they have leading edge technology, a quality product, and personal service. For a family run business in a niche market such as ours, it was vital from the start that a computer system could satisfy our needs at that point in time and also as the company grew, and that it would give us a good return on our investment for many years to come – we feel that Mertex has done that.”

"With around 2000 active SKUs across a number of different ranges in our warehouse, it is vital that we are in tight control of our stock and our operations across the board. The implementation of the Mertex software will bring a raft of benefits to the company, for example, with much improved management information, and with the introduction of barcode scanning to speed up order fulfilment and reduce errors by removing manual data entry."

"Our strategy is to focus on high value and low volume production. Although we deal with top fashion designers, we have around 650 live customer accounts at any one time, ranging from tourist boards and tea rooms to high street retailers and military bands. Accounts may vary in value and each market needs to be handled in a different way. But, having the right systems in place enables us to provide all of our customers with the same high level of service."

"Mertex does 99% of what we need. Most importantly, it brings together every aspect of our business, from processing grey cloth to delivering finished printed fabrics."

"The Mertex package is not set in stone and our business is not governed by software limitations. Reflex have been very amenable to our requests for modifications. If the changes are considered likely to benefit all customers, they are incorporated into the next new version of the product. Even though the product has become the software of choice for UK textile wholesalers, Reflex has not been complacent. They are always seeking ways to improve the product."

"Blendworth International continue to be delighted with the efficiencies and improvements available to us as we increasingly develop and utilise Mertex to assist us in driving our business forward."

“In the past we carried more stock than we might have wanted to – particularly for our best-selling products – to avoid the risk of losing orders. With the help of Mertex and barcode scanning to control all aspects of stock, we were able to reduce our overall stock holding by at least 10%. This has cut overheads as well as effectively increasing our warehouse capacity. The flexibility of the sales ordering area of the system has also enabled us to significantly reduce the overhead in sales order processing from our original 9 staff, while still improving customers service – an amazing achievement.”

"It is reassuring to work with a substantial software company that has a good number of customers using the same product and that clearly knows something about the peculiarities of this industry. Most reassuringly, we contacted a selection of existing users and they were very positive about their own experiences."

“Although a significant number of our customers have sophisticated corporate IT systems, the majority do not. The attraction of using a solution such as Webtex is that even a small customers, with a single back office PC connected to the internet, can gain access to the same information as an organisation with a sizeable investment in information technology and communication equipment.”

"All the software products we considered were packaged for the textile trade but Mertex was the most robust, easiest to use and provided the best fit for our business. Importantly, knitted textiles could be handled as a standard part of the package, without the need for any software changes."

"By integrating production, sales and accounting functions, we can increase our responsiveness to customers, who should only need one conversation to find out what they need to know."

"There are not many systems that can cope with the complexity of production control for colour weaving, which might involve ten or twelve colours in a single cloth. It also provides the flexibility required to support the very different needs of the group's two weaving operations."